Accessing the network remotely

Many more people are working remotely than would usually be the case. As a result we have increased remote network access by over 300% and increased our Citrix licences to enable staff to work offsite and remotely where possible/necessary.

However please continue to take the following actions:

  • If you are using BYOD for email access only, please instead use Outlook Web Access – instructions available here
  • Because peak access to all of our systems occur between 09:00 and 15:00, where possible access these systems remotely outside those hours by, for example, working more flexible hours.
  • Please avoid using streaming video or making video calls over BYOD as this is unlikely to offer good performance (due to adding the additional overhead of routing the traffic through the hospital network). Where possible connect to these same services direct from your own device.
  • Please use teleconferencing wherever possible. See guidance on Connect here: http://connect2/article/3291/Conference-Calls

Many thanks for your help with maintaining our vital infrastructure at this time. Once again the IT service desk is available to help with problems with connection.

Where videoconferencing is deemed essential for staff / professional group meetings, then there are a number of potential options:

For videoconferencing solutions suitable for individual consultations with patients, the Trust is currently using Attend Anywhere. Please contact Andi Thornton in Outpatients for further information.

Use of Zoom
Following changes to its security, Zoom (video conferencing) has been approved for use within the Trust. This is recommended for team meetings and training (with breakout room facilities available). However please be aware of the following:

  • Windows 7 PCs and laptops (HP devices) do not have integrated cameras or microphones. Details of recommended devices can be found on Connect
  • New Windows 10 PCs and laptops (Lenovo devices) have integrated cameras and microphones, although it is advisable to use headsets in open offices to not disturb colleagues.
  • If you are hosting or joining a Zoom meeting, please make yourself familiar with the functions and controls of Zoom prior to the meeting
  • Support guides for using Zoom are available here

Further details and FAQs are available on Connect .

Use of Microsoft Teams

As a Trust we are currently able to offer all staff the ability to join Microsoft Teams meetings (using Chrome on Trust supplied equipment) that are hosted by other Trusts and external organisations – please see guide below on how to join MS Teams meetings. We have a plan for the rollout of Microsoft Office 365 later this year (2021) – further details will be communicated over the coming months.

Microsoft Teams – User Guide – January 2021