Accessing the network remotely

As you will understand, many more people than normal will be working remotely than would usually be the case. You may have noticed that the network is working much more slowly and access may be intermittent.

Unfortunately our BYOD service, through which we access clinical and non-clinical systems, is not set up to manage the volume of remote working we are currently seeing. In addition, the number of Citrix licences we have are being exceeded which may prevent staff from accessing Epic in the hospital.

We need you to take the following actions:

  • If you are using BYOD for email access, please instead use Outlook webmail access. See set up instructions on Connect here: http://connect2/article/4175/Outlook-Web-Access-OWA-. Whilst this does impact on bandwidth it does not require a Citrix licence.
  • Where you need BYOD to access shared folders, wherever possible ask colleagues based in the hospital to email documents from their CUH account to your CUH account instead of using BYOD.
  • Because peak access to all of our systems occur between 09:00 and 15:00, where possible access these systems remotely outside those hours by, for example, working more flexible hours.
  • Please avoid using streaming video or making video calls as this will also use up our network bandwidth.
  • Please use teleconferencing wherever possible. See guidance on Connect here: http://connect2/article/3291/Conference-Calls
  • We are in the process of arranging for both an increase in Citrix licences and upgrades to the network and firewalls which will increase our capacity to work remotely but it is likely that this will take approximately two weeks.

Further communications will be sent out when this has been implemented. Many thanks for your help with maintaining our vital infrastructure at this time. Once again the IT service desk is available to help with problems with connection

Where videoconferencing is deemed essential for staff / professional group meetings, then there are a number of potential options:

  • Starleaf – this is the recommended solution for MDT meetings, but can also be used for smaller meetings. This service is managed by CUH Audio Visual Services who also provide support for all users. Please see: http://connect2/article/8730/CUH-Videoconferencing or
  • WebEx and GoToMeeting are also suitable alternatives

For videoconferencing solutions suitable for individual consultations with patients, the Trust is currently implementing Attend Anywhere, which is due to go live shortly with a number of pilot specialties. Please contact Andi Thornton in Outpatients for further information.

Use of Zoom

Following changes to its security, Zoom (video conferencing) has now been approved for use within the Trust. Over the next two weeks a staggered rollout of Zoom across all Trust PCs and laptops will be completed, but please be aware of the following:

  • Use conference calling where possible and only use Zoom when video conferencing is essential.
  • Windows 7 PCs and laptops (HP devices) do not have integrated cameras or microphones. Details of recommended devices can be found on Connect
  • New Windows 10 PCs and laptops (Lenovo devices) have integrated cameras and microphones, although it is advisable to use headsets in open offices to not disturb colleagues.
  • If you are hosting or joining a Zoom meeting, please make yourself familiar with the functions and controls of Zoom prior to the meeting

Further details and FAQs are available on Connect .